HMRC launches scathing report about itself

HMRC launches scathing report about itself

Department publishes report by consulatancy about its arrogant management and legal failings, in new spirit of openness

HM Revenue & Customs has published a warts-and-all picture of its law
enforcement processes.

The report, by consultancy firm Fishburn Hedges, describes an arrogant and
insular management, a culture of secrecy and staff with poor legal knowledge and
training, The Times reports.

Roy Clark, director of criminal investigation at HMRC, said: ‘The audit is a
very brave but necessary thing. It marks a change of response from the historic
Customs and Excise approach, to one of openness, accessibility, accountability.’

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