HMRC launches scathing report about itself

HM Revenue & Customs has published a warts-and-all picture of its law
enforcement processes.

The report, by consultancy firm Fishburn Hedges, describes an arrogant and
insular management, a culture of secrecy and staff with poor legal knowledge and
training, The Times reports.

Roy Clark, director of criminal investigation at HMRC, said: ‘The audit is a
very brave but necessary thing. It marks a change of response from the historic
Customs and Excise approach, to one of openness, accessibility, accountability.’

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