HMRC launches scathing report about itself
Department publishes report by consulatancy about its arrogant management and legal failings, in new spirit of openness
HM Revenue & Customs has published a warts-and-all picture of its law
enforcement processes.
The report, by consultancy firm Fishburn Hedges, describes an arrogant and
insular management, a culture of secrecy and staff with poor legal knowledge and
training, The Times reports.
Roy Clark, director of criminal investigation at HMRC, said: ‘The audit is a
very brave but necessary thing. It marks a change of response from the historic
Customs and Excise approach, to one of openness, accessibility, accountability.’