HMRC tax credit complaints double
Number of complaints about tax credits awards is five times higher than the amount received about banks
Some 750,000 complaints about tax credit awards have been received by HM
Revenue & Customs in the past two years, more than five times the number to
the financial ombudsman about banks and financial institutions, The
Last year 350,000 families complained.
Liberal Democrat work and pensions spokesman David Laws said the number of
successful appeals had fallen from one in two in 2005 to one in 20 in 2006,
forcing poor families to pay back money they could not afford.
Ministers say complainants must show they could not have known an overpayment
was wrong before it is written off.