Customs announces management reshuffle

Announcing the department’s restructuring, Customs chairman Richard Broadbent told staff: ‘The purpose of the changes is to create a small team to be responsible for managing the department and to remove overlapping responsibilities. This will create a framework for rapid decision making and implementation of decisions.’

The changes aim to separate strategic and managerial skills, allowing strategic decisions to remain in the hands of the board and leaving the management team to focus on the day-to-day running of the office.

‘We are ambitious for the department and these changes will give us the best prospect of building on its skills and achievements in a challenging world,’ added Broadbent.

Headed up by Broadbent, the new management committee will comprise of Mike Eland in charge of policy; Mike Hanson takes over strategy; Alan Paynter logistics, and Terry Byrne, Ray McAfee and Mike Norgrove will be in charge of fraud, regional management and service delivery respectively. The appointments will take effect immediately.

The Customs shake-up follows an increasing trend reminiscent of the 1980s streamlining to scale down management structures. According to Customs, this staff reshuffle is just the beginning of a series of initiatives to improve accountability and communication to ministers and the public.

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