TechnologyNAO report finds flaws in e-gov plans

NAO report finds flaws in e-gov plans

The National Audit Office has issued a damning report into the government's attempts to get its departments online by 2005, urging it to move from campaigning and into implementation.

In its second audit of the government’s online presence, the NAO concluded ‘real issues’ still needed to be addressed.

The report says there is no methodology to gauge financial cost and benefits of online services.

Neither is there any central data on website usage – a practice proposed by the Public Accounts Committee two years ago.

The e-envoy’s office, said the report, ‘has relatively little up-to-date and good quality information about the development of central government on the web’.

The NAO also brought into question the usefulness of most government search engines.

NAO chief,Sir John Bourn, said there were ‘weaknesses in information across government on the usage of web sites, performance indicators to measure progress and methodologies to assess the value added by e-government provision.’

The report recommended the e-envoy review its strategy to incorporate PAC recommendations, in particular the establishment of an information base.

Related Articles

A brief guide to Making Tax Digital

MTD A brief guide to Making Tax Digital

1w Clear Books | Sponsored
Four reasons why tech investment is critical for accountants

Technology Four reasons why tech investment is critical for accountants

1m Emma Smith, Managing Editor
Artificial intelligence and machine learning – the inevitable changes in professional service firms

Technology Artificial intelligence and machine learning – the inevitable changes in professional service firms

1m Andrew Griggs
Why European data rules will still mean business despite Brexit

Technology Why European data rules will still mean business despite Brexit

2m Helen Barge
5 tips for SMEs to protect cash flow

Accounting Software 5 tips for SMEs to protect cash flow

2m Alia Shoaib, Reporter
What to expect from GDPR

Legal What to expect from GDPR

2m Alia Shoaib, Reporter
Making Tax Digital – still full steam ahead?

Making Tax Digital Making Tax Digital – still full steam ahead?

2m Margaret Curran
Sage purchases Intacct in its largest ever acquisition

Accounting Software Sage purchases Intacct in its largest ever acquisition

2m Alia Shoaib, Reporter