Revenue must 'talk to professionals'
Regional and area directors appointed under the Inland Revenue's reorganisation have been told they must talk to professionals.
The new Revenue structure takes effect from Friday and forms the central plank in chairman Nick Montagu’s strategy to reform the tax collecting department.
Under the arrangements the Revenue moves to 64 areas comprised of clusters of local offices, under the management of seven regions which will match with Department of the Environment, Transport and the Regions.
A spokesman for the Revenue said: ‘Customer needs vary which is why area management is so important.’
The reforms are largely intended to turn the department from a ‘collector’ and ‘enforcer’ of tax rules to an ‘enabling’ organisation designed to help customers.
Professionals have greeted the changes enthusiastically expressing satisfaction that the relationship with the Revenue is moving away from one of conflict to co-operation.