New guidance on how to complain about the taxman
The Adjudicator's office has issued new leaflets explaining how to complain about the Inland Revenue and Customs & Excise.
Dame Barbara Mills, appointed adjudicator in April last year, said she hoped they were an improvement on previous versions.
She added: ‘It is important that customers of the Revenue and Customs know how to complain if they are unhappy with the way they have been treated.’
The Adjudicator acts as an impartial referee when people are not satisfied with the way the Revenue or Customs have dealt with their complaint.