New guidance on how to complain about the taxman

Dame Barbara Mills, appointed adjudicator in April last year, said she hoped they were an improvement on previous versions.

She added: ‘It is important that customers of the Revenue and Customs know how to complain if they are unhappy with the way they have been treated.’

The Adjudicator acts as an impartial referee when people are not satisfied with the way the Revenue or Customs have dealt with their complaint.

Tax organisations given a cautious thumbs up by Mills

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