PracticeConsultingA week in the life: Gavin May, general manager, Sage Professional

A week in the life: Gavin May, general manager, Sage Professional

Monday[QQ] Returned to work having spent 10 days skiing. The London traffic seems a million miles from the quiet ski slopes. I begun tackling emails – only 43, which is a relief!

Attended weekly operations meeting and welcomed new HR manager. We looked at our revenue position and discussed outstanding issues. The migration project involving former customers of CSM is our priority. Began marathon training.

Tuesday

Up at 5.45am to catch a flight to Sage’s Newcastle headquarters. Had meeting with Graham Wylie, Sage’s managing director, to review the first quarter of the financial year. Caught up with Sage’s PR manager to discuss plans for the year. The focus will be to improve customer perception of Sage following a difficult period of consolidation.

Wednesday

Visited the gym before going to the office. I managed to resolve issues to secure additional specialist resources for the migration project. This will help us manage the process effectively and minimise disruption to customers.

I reviewed the division’s business plan and objectives for the forthcoming quarter and reflected on the achievements of the last quarter. Had dinner with Sage MD Graham Wylie.

Thursday

Played tennis, arrived at the office and went through correspondence and phone calls.

Planned meetings for the month including the monthly senior management meeting, UK directors’ meeting and update meeting with Ernst & Young.

On Thursdays, I hold one to one meetings with my team members. Today I met our marketing manager to review marketing plans. We also discussed plans to develop the accountants’ website on sage.com.

Talked to staff manning the phones to get an update on customer issues.

Friday

Met several customers in London. We discussed concerns and issues and I listened to suggestions regarding improvements to the software or services offered.

Met with Gordon Gilchrist of the 20/20 Consultancy Group and discussed working together to help service our Accountants Club members. In the evening, staff joined me at our local after my busy first week back.

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