TaxPersonal TaxRevenue complaints fall – but for how long?

Revenue complaints fall - but for how long?

Complaints made against the Inland Revenue fell by 18% last year, but the let-up is likely to prove temporary, according to new figures from the ombudsman’s office.

Cases taken by parliamentary commissioner Michael Buckley fell from 113 to 93. But the dip was before self-assessment and after a change in the dates for statistics collection.

The figures have emerged in the wake of Buckley’s annual report to parliament in which he remarked: ‘The taxation departments feature regularly in complaints referred to the ombudsman.’

During the year he rejected 75 complaints and issued 14 reports, three of which found the complainant justified and 10 partly justified. Officials are waiting to see if this represents an improvement in the performance of the Revenue.

New cases against Customs leapt from 10 to 17, about two-thirds involving VAT matters. The ombudsman issued four reports, two of which found complaints justified and one partly justified. Buckley’s report followed figures from the departments’ own independent adjudicator, which showed the number of cases fell from 474 in 1997/1998 to 427 during 1998/1999.

Related Articles

Inheritance tax is 'unfit for modern society' and should be abolished, says think tank

Personal Tax Inheritance tax is 'unfit for modern society' and should be abolished, says think tank

2w Alia Shoaib, Reporter
Rent-a-room relief – the survey says…

Personal Tax Rent-a-room relief – the survey says…

2m Helen Thornley, ATT Technical Officer
What should the OTS prioritise in its review of inheritance tax?

Personal Tax What should the OTS prioritise in its review of inheritance tax?

4m Alia Shoaib, Reporter
LITRG urges government to consider tax changes in disability work plan

Administration LITRG urges government to consider tax changes in disability work plan

5m Lucy Skoulding, Reporter
HMRC appeal rejected in Tottenham Hotspur case

Administration HMRC appeal rejected in Tottenham Hotspur case

6m Emma Smith, Managing Editor
HMRC urged to clarify impact of income allowances on Self-Assessments

Personal Tax HMRC urged to clarify impact of income allowances on Self-Assessments

7m Alia Shoaib, Reporter
New trading allowance: simplicity, but not as we know it

Administration New trading allowance: simplicity, but not as we know it

7m Emma Rawson, ATT Technical Officer
Wealthy individuals could circumvent top tax rate rises

Personal Tax Wealthy individuals could circumvent top tax rate rises

9m Alia Shoaib, Reporter