Arthur D Little has restructured its global practice to meet client demand for global consultancy work. It has moved away from a geography-based consultancy structure to leading through global industry practices, which cut across all regions.
The firm has put together a team of 12 customer-facing consulting practice heads, who are to be based in different countries, but will be responsible for one industry line worldwide and for operations.
“Reorganising the practices will give more power to practice managers and greater co-ordination across regions in terms of skills, industry lines and operations,” commented Robert Samuelson, associate director at Arthur D Little in the UK.
“Global practice heads could be based in Germany but be responsible for global utilities clients and operations.”
The new structure comes under the firm’s One Company Initiative (its global strategic programme) that aims to provide clients with a best team global service in all industry sectors.
“The whole idea is that rather than just look in the local market, we can look beyond those markets for skills. Now a formal structure is in place we can get skills from every geographic area and be sure that we apply the best expertise to whichever client,” he said.
These global practice client-facing units are supported by the company’s new centrally based knowledge management system, where consultants can access knowledge and put additional information onto the systems bulletin board.
“Our knowledge management system fits together with our global practice strategy. The knowledge management system is still being rolled out, but now it is essentially centrally based and shared across the world,” he said.
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