Market gauges loyalty of PeopleSoft customers

Market gauges loyalty of PeopleSoft customers

Doubt has been cast over the effectiveness of Oracle's plans to integrate PeopleSoft's customers, writes Miya Knights.

Peter Ryan, Datamonitor customer-relationship management-analyst doubted the company’s ability to execute its proposals. ‘My concern here is what kind of buy-in it will get from PeopleSoft customers,’ he said.

Ovum analyst Philip Carnelley agreed that the shared data model was ‘very ambitious’, and it would be a ‘big undertaking’ for customers that move to the new platform. But he added that they wouldn’t be forced to move ‘for years’.

However, to ease the integration of PeopleSoft into its software portfolio, Oracle has launched ‘Project Fusion’. This will combine both companies’ strengths by creating an IT platform based on a ‘shared data’ model, with products focusing on areas such as financial services and public sector. The strategy should reveal a suite of integrated applications that are available by 2007.

Of Project Fusion, Ryan said: ‘Anything that reduces confusion for customers is welcome. But it’s very ambitious – 2007 is only two years away. I think there will be issues with motivating former PeopleSoft staff and competition from SAP.’

Software rivals are already eager to pick off restless PeopleSoft customers. SAP has acquired TomorrowNow, a third-party support provider, with the intent of luring customers away from PeopleSoft and its subsidiary JD Edwards. ‘The offering provides companies safe passage away from uncertainties arising out of the acquisition of those software brands by Oracle,’ said an SAP statement.

Share

Subscribe to get your daily business insights

Resources & Whitepapers

Why Professional Services Firms Should Ditch Folders and Embrace Metadata
Professional Services

Why Professional Services Firms Should Ditch Folders and Embrace Metadata

3y

Why Professional Services Firms Should Ditch Folde...

In the past decade, the professional services industry has transformed significantly. Digital disruptions, increased competition, and changing market ...

View resource
2 Vital keys to Remaining Competitive for Professional Services Firms

2 Vital keys to Remaining Competitive for Professional Services Firms

3y

2 Vital keys to Remaining Competitive for Professi...

In recent months, professional services firms are facing more pressure than ever to deliver value to clients. Often, clients look at the firms own inf...

View resource
Turn Accounts Payable into a value-engine
Accounting Firms

Turn Accounts Payable into a value-engine

3y

Turn Accounts Payable into a value-engine

In a world of instant results and automated workloads, the potential for AP to drive insights and transform results is enormous. But, if you’re still ...

View resource
Digital Links: A guide to MTD in 2021
Making Tax Digital

Digital Links: A guide to MTD in 2021

3y

Digital Links: A guide to MTD in 2021

The first phase of Making Tax Digital (MTD) saw the requirement for the digital submission of the VAT Return using compliant software. That’s now behi...

View resource