PracticeConsultingMarket gauges loyalty of PeopleSoft customers

Market gauges loyalty of PeopleSoft customers

Doubt has been cast over the effectiveness of Oracle's plans to integrate PeopleSoft's customers, writes Miya Knights.

Peter Ryan, Datamonitor customer-relationship management-analyst doubted the company’s ability to execute its proposals. ‘My concern here is what kind of buy-in it will get from PeopleSoft customers,’ he said.

Ovum analyst Philip Carnelley agreed that the shared data model was ‘very ambitious’, and it would be a ‘big undertaking’ for customers that move to the new platform. But he added that they wouldn’t be forced to move ‘for years’.

However, to ease the integration of PeopleSoft into its software portfolio, Oracle has launched ‘Project Fusion’. This will combine both companies’ strengths by creating an IT platform based on a ‘shared data’ model, with products focusing on areas such as financial services and public sector. The strategy should reveal a suite of integrated applications that are available by 2007.

Of Project Fusion, Ryan said: ‘Anything that reduces confusion for customers is welcome. But it’s very ambitious – 2007 is only two years away. I think there will be issues with motivating former PeopleSoft staff and competition from SAP.’

Software rivals are already eager to pick off restless PeopleSoft customers. SAP has acquired TomorrowNow, a third-party support provider, with the intent of luring customers away from PeopleSoft and its subsidiary JD Edwards. ‘The offering provides companies safe passage away from uncertainties arising out of the acquisition of those software brands by Oracle,’ said an SAP statement.

Related Articles

5 tips for SMEs to protect cash flow

Accounting Software 5 tips for SMEs to protect cash flow

5m Alia Shoaib, Reporter
Tyrie on Finance Bill 2017: ‘Making Tax Policy Better’

Consulting Tyrie on Finance Bill 2017: ‘Making Tax Policy Better’

11m Stephanie Wix, Writer
Managing partner Q&A - the year ahead: Richard Toone, CVR Global

Accounting Firms Managing partner Q&A - the year ahead: Richard Toone, CVR Global

12m Kevin Reed, Writer
Deloitte 'self-imposes exile' on government contracts to defuse PM row

Accounting Firms Deloitte 'self-imposes exile' on government contracts to defuse PM row

12m Kevin Reed, Writer
Managing partner Q&A - the year ahead: Julie Adams, Menzies

Accounting Firms Managing partner Q&A - the year ahead: Julie Adams, Menzies

12m Kevin Reed, Writer
Friday Afternoon Live: Deloitte's tech thing; PAC wants HMRC 'contingencies'; and Sports Direct

Business Regulation Friday Afternoon Live: Deloitte's tech thing; PAC wants HMRC 'contingencies'; and Sports Direct

1y Kevin Reed, Writer
Friday Afternoon Live: HMRC complaints rise; Deloitte scoops big audits; and corporate reporting woes

Audit Friday Afternoon Live: HMRC complaints rise; Deloitte scoops big audits; and corporate reporting woes

1y Kevin Reed, Writer
New head of equity capital markets for KPMG

Accounting Firms New head of equity capital markets for KPMG

1y Stephanie Wix, Writer