Software firms scale back hike in support fees
Mandatory maintenance and support charges won't increase, say financial software giants Oracle and SAP
Mandatory maintenance and support charges won't increase, say financial software giants Oracle and SAP
Financial software giants Oracle and SAP have backtracked on a planned 25%
increase in maintenance fees for customers.
SAP and Oracle announced last year that mandatory maintenance and support
charges would increase from 17% to 22% of their licence fees. But after a
backlash the hikes have been scaled back. SAP will make changes gradually over
seven years while Oracle has delayed its increases for 12 months.
Both have said customers would have to pay more because service would be
improved and expanded.
‘Customers haven’t asked for the extra support but they have to pay a 25%
increase for it,’ said one commentator. Jairo Rojas, president of Business
Applications Software Developers Association, said: ‘My advice to software
companies is don’t think your customers don’t have any other option but to stay.
There are options out there’.
An SAP spokeswoman said it was monitoring the effectiveness of the extra
support.
Jurgen Rottler, Oracle executive vice president global customer services,
said Oracle’s announcements show ‘continued commitment to provide the highest
level of support to customers in these difficult economic times’.
The numbers you crunch tell a story. Your expertis...
15yEmbracing user-friendly AP systems can turn the tide, streamlining workflows, enhancing compliance, and opening doors to early payment discounts. Read...
View articleOrganisations can enhance their financial operations' efficiency, accuracy, and responsiveness by adopting platforms that offer them self-service cust...
View articleIn a world of instant results and automated workloads, the potential for AP to drive insights and transform results is enormous. But, if you’re still ...
View resourceDiscover how AP dashboards can transform your business by enhancing efficiency and accuracy in tracking key metrics, as revealed by the latest insight...
View articleEY adopts Polygon's blockchain for contract management, aiming to enhance security, efficiency, and transparency, setting a new industry standard and ...
View articleFrom achieving new efficiencies to improving accuracy and streamlining compliance, intelligent automation systems are helping accountancy practices ma...
View articleHMRC's MTD ITSA pilot, launching on 22 April 2024, aims to modernize the UK tax system by requiring digital record-keeping and quarterly updates for s...
View articleThe shift to cloud-based accounting marks a significant transformation, enhancing efficiency, collaboration, and data security, and setting new standa...
View articleThe key question facing finance leaders is not about whether they should be strengthening their digital capabilities. That is settled. At AICPA & ...
View articleEmbracing user-friendly AP systems can turn the tide, streamlining workflows, enhancing compliance, and opening doors to early payment discounts. Read...
View articleOn February 28, Xero became the latest accounting technology provider to launch a new AI assistant. ‘Just Ask Xero’ or JAX was announced a...
View articleThe findings from the Azets Barometer January 2024 survey highlight a concerning ‘blind spot’ in the cyber security posture of UK business...
View article