CONTRACT NEWS – Deals: done and dusted


Ignite Application Services, one of the units within BT’s new application and broadband IP business, has announced the roll out of a global e-procurement solution for Credit Suisse First Boston. It will enable CSFB employees to complete their own supplies procurement from their desktop, without the direct intervention of the purchasing department.

Xelus/BA Service supply chain provider Xelus is to supply its XelusPlan inventory planning solution to British Airways. It will be used by 120 planners in BA Engineering, which is responsible for servicing, maintaining and overhauling its aircraft.

Pallas Athena/Medway Council

Process management firm Pallas Athena has supplied its Protos solution to Medway Council to help document, model and improve key processes. It will also enable descriptions of processes as web pages on Medway’s intranet. Training has been provided.


E-solutions provider FirePond has announced the licensing of its software for support purposes by Compaq. It will allow its business customers and channel partners to generate personalised enterprise rack solutions over the web.

Racal/Callcenter Technology

Contact centre management solutions provider Racal has teamed up with real-time solutions pioneer Callcenter Technology. The partnership will allow Racal to support a CRM strategy in the contact centre environment.


Business technology innovator ECsoft has announced a #4m contract with web-based service provider MyNet, which will see the launch of a new service in permission marketing. Ecsoft will provide an infrastructure to enable MyNet to offer a service that allows individuals to manage personal information and select the companies from which they wish to receive promotional information.

MarchFIRST/FAO Schwarz

Global solutions provider marchFIRST has helped launch the redesigned website for Toy retailer FAO Schwarz. A real time inventory management system and order tracking are the main features of the new site, while the customer interface includes a virtual playroom and an interactive screensaver.

John Lewis/Descartes

Retailer John Lewis has taken an equity stake in UK-based Internet grocer, LMS, a customer of logistics solutions provider Descartes. Descartes DeliveryNet solution will connect LMS and John Lewis subsidiary Waitrose to a single scalable home delivery network, enabling the two companies to offer a new Internet grocery service to customers throughout the UK.


Attenda has been appointed as host to ISP and e-tailer Tiny Online’s website, It will ensure integration between offline and online data and fully interactive web functionality at all times. The agreement will also include system admin, hardware maintenance and resource monitoring.

Remedy Corporation/Netman UK

E-CRM solutions provider Remedy has allied itself with desktop and network management solutions provider Netman. The partnership should offer a complete solution to mid-size organisations.

Royal Navy/Logsys

The Royal Navy has agreed an £85,000 contract with solutions provider Logsys for a replacement of its paper-based Officer Appraisal System. The new system should also provide easy storage and manipulation of this information, reducing the burden of administration.


Outsourcing specialist Digica has won a contract worth £150,000 to house global logistics company ISC’s AS/400. Throughout the three-year contract Digica will house and run the AS/400 from its purpose built data centre in Nottingham.

i2 Technologies/Volkswagen/IBM

i2 Technologies has been working in strategic partnership with IBM and Ariba since April on a global digital marketplace for Volkswagen. It has also signed contracts with DaimlerChrysler and Toyota to power private online marketplaces for collaboration internally and with their trading partners.

Airbus UK/Ixos

Airbus UK has signed a contract with Ixos Software to provide a HR capability project. This should allow Airbus UK to archive and manage employee records past and present.

East Ayrshire Council/GGP Systems

GGP Systems has supplied East Ayrshire Council with a “remote access” geographic information system, which allows users in outlying offices instant access to digital maps and records held centrally.

South Cambridgeshire District Council/Checkline

Card payment solutions provider Checkline is to provide the SCDC with an automatic telephone payment processing system. It will simplify the processing of Council Tax, Business Rate and Rent payments, as well as making customer payments more convenient.

Brightware/Witness Systems

E-customer assistance supplier Brightware has teamed up with recording and analysis software provider Witness, to offer customers an integrated solution to manage contact centre responsiveness and enhance customer interactions through the use of e-mail and Web chat communications.

MatrixOne/CNH Global

MatrixOne has been awarded a $5m contract by CNH Global to provide the Internet business collaboration backbone for CNH’s global operation. Its eMatrix product suite will enable CNH to link its supply chain and manufacturing with product design and development.


Transco, owner and operator of the UK’s gas distribution network has awarded Staffware a contract to implement its eProcess workflow solution. It should allow Transco to respond to queries and complaints from its gas shipper customers more efficiently and quickly.


E-solutions provider Pathlore has been selected by Lockheed Martin Federal Systems to help deploy its US Navy Learning Network program, the US military’s largest ever online training and education initiative. Under the deal, Pathlore’s Learning Management System will become the cornerstone of the US Navy’s distributed learning operational capability. The NLN program provides access and management of online training courses for 1.2 million Department of Navy personnel.

Corporate Learning/Unipart/Partco Group

Corporate Learning, an integrator of instructor led and technology based training solutions, is to provide computer-based training for Unipart’s 500 Partco branches.

HM Treasury/Vodafone

The Office of Government Commerce has agreed a strategic partnership with Vodafone for the provision of mobile phone services to Government, which should save £38m of taxpayers’ money. The partnership gives Vodafone access to over 100,000 mobile phone users across government for two years, which should bring a more streamlined approach to the government market.

Agresso/Mondial Assistance

Agresso has won a £145,000 contract to supply its financial and business information management system to Mondial Assistance, a provider of transparent assistance services, including vehicle breakdown recovery, accident management and travel insurance.


Nasdaq has adopted Caplin’s Real Time Trading Protocol to deliver streaming stock market data to its website, Nasdaq Online.


SealedMedia has teamed up with KnowledgeView to provide media companies with a way of trading content such as images, text and movie clips via the Internet.

Royal Mail/British Accreditation Bureau

BAB has won the tender to supply the Royal Mail with a new accreditation scheme for its mailing houses. The new Quality Standard for Mail Production (QMP) is aimed at mailing houses based in the EU that “enclose and dispatch” direct mail.


Online solutions provider FairMarket has joined forces with Freeserve to deliver comprehensive auction capabilities to Freeserve’s auction site. The system will also allow prices to be altered and match buyer requests with sellers.

Cardiff Software/Canon Europa

Canon Europa is using Cardiff Software’s AudienceOne Personalisation Server, enabling it to automatically deliver personalised customer solutions guides on its software globally via the Internet.

Bluestone Software/Euro Sales Finance

Bluestone Software is to provide Euro Sales Finance with its Total-e-Business platform, to power the asset financing market’s first dedicated Web portal. The platform will provide a secure trading environment for the virtual business community allowing ESF’s clients and suppliers to come together with its financial partners in the region.


IT company RoweCom has chosen SealedMedia as one of the developers of online content protection for the information that RoweCom offers through its web services.


Operations outsourcing company Vertex has chosen TenFold to provide it with a flexible billing application. The solution should enable it to offer a greater range of services to customers in multiple industries.

EMC/SAS Technologies

Information storage company EMC has announced an alliance with SAS, in a bid to address and capitalise on the information that floods CRM systems. They will pool knowledge and engineering resources to create integrated solutions for users of SAS software on EMC systems.

TIBCO Software/Ariba

E-business infrastructure software provider TIBCO is teaming up with B2B platform provider Ariba to deliver an integration solution for B2B commerce. Ariba Integration Packs based on TIBCO’s ActiveEnterprise product suite will allow customers to integrate Ariba’s B2B Commerce Platform with its existing IT infrastructures.

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