TechnologyNAO gives Customs IT warning

NAO gives Customs IT warning

Customs & Excise has been warned that failure to attract users to its online VAT service could threaten its £1bn IT improvement programme.

This week, Customs began piloting its e-VAT system aimed at 250,000 businesses in the IT sector.

The system allows firms to file their VAT returns electronically. Customs anticipates it will be available to firms next summer.

The scheme is aimed at meeting government targets to have 50% take-up of online services by March 2006.

In its report, the National Audit Office warned: ‘The department has identified significant potential benefits from implementing the whole e-programme up to 2010.

‘However, these benefits may not materialise if important elements such as the take-up of e-VAT returns fall short of the targets.’

The initial attempt at the electronic gathering of VAT returns failed because it offered insufficient benefits for users to convert from the paper-based system.

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