TechnologySAP set to announce price increases for support

SAP set to announce price increases for support

Financial software giant set to announce next month if it will change the support package for its customers to a one size fits all offering

SAP is set to announce next month whether it will go ahead with customer-wide
price increases for its support services.

The financial software giant will reveal if its self imposed performance
targets have been met, which could mean customers will be moved from standard
support packages to a one-size-fits all offering,
V3
reported.

The predicted move has come under criticism by users, as it could mean some
would pay more for their services package.

SAP agreed a set of key
performance indicators earlier this year with its user group Executive Network,
which will monitor the support services of the company.

SAP UK & Ireland User Group chairman, Alan Bowling, said: “It’s been hard
work, but it’s been groundbreaking stuff. SAP is the only software group I am
aware of trying to do something like this, linking price to value

If the KPIs are not met the new package will not go ahead.

Further reading:

SAP reaches out to Oracle

SAP
set for vital KPI announcement

Related Articles

SAP falters in face of cloud targets

Technology SAP falters in face of cloud targets

3y Calum Fuller, Reporter
SAP's revenues up but still to face Oracle appeal

Company News SAP's revenues up but still to face Oracle appeal

6y Rachael Singh, Writer
SAP profits increase to £2.8bn

Company News SAP profits increase to £2.8bn

6y Richard Crump, Writer
Court slashes damages SAP due to pay Oracle

Technology Court slashes damages SAP due to pay Oracle

6y Nicola Brittain
SAP shows strong first quarter

Technology SAP shows strong first quarter

7y Rachael Singh, Writer
SAP profits hit by Oracle litigation

Technology SAP profits hit by Oracle litigation

7y Rachael Singh, Writer
PwC's Webb joins Deloitte's IT practice

People In Practice PwC's Webb joins Deloitte's IT practice

7y Kevin Reed, Writer
Solid Q3 results from SAP fail to excite investors

Company News Solid Q3 results from SAP fail to excite investors

7y Paul Grant, Writer