Last month, Pinder told delegates at the Government Leaders’ Conference in Seattle that staff savings of 20% could be achieved over ten years: ‘You can make substantial savings in the delivery of some services where there are civil servants doing routine tasks,’ he said.
Pinder also said 40% of non-frontline public sector employees could be replaced if ‘high levels of take-up’ of online services were achieved.
But rather than cut jobs as benefit and council tax systems go online, Pinder told MPs on the PAC that savings would be re-directed to more frontline services such as nursing and education.
‘Often what happens is when efficiencies are made in putting government services online, people are deployed elsewhere,’ he said. But Pinder admitted that the government needed to look at ‘the consequences of improvements and efficiencies’.
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