The taxman has revealed that it has rewritten more than 200 of its standard
letters to make them clearer and remove jargon.
“We hope that our customers will see the change, feel better supported and
will be able to meet their tax obligations more easily,” said Brian Redford,
deputy director intermediaries and external communication, Business Customer
Revenue & Customs.
Examples include: “We will now take action to recover the money…” instead of
“I must now advise you that I am considering formal recovery action…”, and
“reply by 30 January 2010” instead of “reply within 30 days of the date of this
“Since introducing the letters in April, we have received positive comments
from customers and their representatives,” Redford added.
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