Microsoft unveils Great Plains CRM offering

Link: Microsoft accounting software gets CRM boost

The software, which brings together Microsoft Business Solutions’ Dynamics and eEnterprise applications, includes supply chain management and manufacturing features to help businesses improve customer service.

Great Plains 7.5 provides businesses with reporting tools for financials, supply-chain management, project management and analytics. The new application also offers inventory, distribution and order management enhancements.

Karen Engel, group product manager with Microsoft Business Solutions said in a statement: ‘With the enhancements in Great Plains 7.5, we’re confident wecan help customers realise added business benefits.’

Great Plains 7.5 integrates with other Microsoft Business Solutions applications such as CRM, Retail Management System and Business Portal. It also works with Office 2003 and Microsoft Office SharePoint Services for Microsoft Windows Server 2003.

The application is available immediately in the US and Canada through Microsoft Certified Business Solutions reselling partners. It will be released in select countries in Europe in May 2003.

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