Rows with HMRC taking 13 months to resolve
Average length of time to settle complaint cases against the taxman tops more than a year
Taxpayers are facing up to 13 months waiting time to have wrangles with HMRC
On average, complaints against HM Revenue & Customs are taking more than
a year to reach a decision,
According to official figures from the adjudicator’s office, in charge of
processing complaints against HMRC, cases in the year to March were taking an
average of 50 weeks to complete.
But last week, those with gripes against the taxman were told the average
time taken to conduct an investigation and provide a judgement had increased to
more than 56 weeks.