BusinessCompany NewsAccenture rejects blame for £200m write down

Accenture rejects blame for £200m write down

Accenture is rejecting blame for British Gas’ £200m write down caused by its new billing system

Accenture
says a £182m claim from
British
Gas
, blaming a cost blow out on a disastrous introduction of its new billing
system, is ‘baseless and without merit’.

British Gas-owned Centrica was forced to write off almost £200m as a result
of problems with the system, which was introduced in 2006, after which customer
complaints soared, forcing the company to hire up to 2500 additional staff at
one point to deal with the problems, the Financial Times reports.

Centrica, which is claiming costs back from Accenture in a write filed at the
High Court last week, is expected to discuss the case at its annual general
meeting today.

‘Accenture was responsible for fundamental errors in the design and
implementation of the system,’ British Gas alleged in a statement yesterday.
This assessment had been delivered by another consultancy hired to analyse the
problem.

Further reading:

Read
the Financial Times story

Related Articles

BDO replaces Deloitte as Mitie auditor

Audit BDO replaces Deloitte as Mitie auditor

3m Emma Smith, Managing Editor
CVR Global appoints partner in London office

Company News CVR Global appoints partner in London office

7m Alia Shoaib, Reporter
FTSE100 failing to provide adequate ethics information

Company News FTSE100 failing to provide adequate ethics information

7m Alia Shoaib, Reporter
Moore Stephens recruits new private client partner

Accounting Firms Moore Stephens recruits new private client partner

10m Emma Smith, Managing Editor
Magma Group announces merger, partner promotions

Accounting Firms Magma Group announces merger, partner promotions

10m Emma Smith, Managing Editor
BDO on ‘recruitment spree’ with multiple partner appointments

Accounting Firms BDO on ‘recruitment spree’ with multiple partner appointments

10m Emma Smith, Managing Editor
Brand strength leads to fee income growth for RSM

Accounting Firms Brand strength leads to fee income growth for RSM

10m Emma Smith, Managing Editor
Mazars strengthens audit team with partner appointment

Accounting Firms Mazars strengthens audit team with partner appointment

10m Emma Smith, Managing Editor