BusinessPeople In BusinessLittlewoods to refund customers’ VAT

Littlewoods to refund customers' VAT

Direct mailer gives in to consumer pressure

Littlewoods Shop Direct Group, the mail order business, has promised any of
its Guernsey shoppers who have been charged VAT a full refund of the tax charge.

The promise was made by the company’s chief executive Mark Newton-Jones
following a newspaper campaign by the Guernsey Press.

Customers had threatened to boycott Littlewoods if they started charging them
VAT.

Newton-Jones called the original decision to impose VAT an oversight after
Littlewoods changed systems following its merger with Shop Direct.

He claimed the new platforms did not have VAT relief built in. ‘We have now
found a manual workaround which will give this relief,’ he said.

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