PracticeConsulting‘Human error’ caused DWP crash

'Human error' caused DWP crash

Human error caused the crash that left 80 per cent of staff without access to benefits payment processing systems at the Department for Work and Pensions (DWP) last month, supplier EDS has acknowledged.

Link: Whitehall IT failure ‘blown out of proportion’

The supplier’s investigation has shown that a software upgrade was inadvertently given to PCs not intended to receive it, which made them stop working.

A spokewoman for the department said that the crash only caused delays in dealing with new and amended claims, with regular pensions and benefits payments continuing unaffected.

The department is now considering options including the deduction of service credits and the recovery of damages from its supplier.

Liberal Democrat work and pensions secretary Steve Webb condemned the latest problems.

‘It seems that scarcely a week goes by without another example of a government computer system, overseen by well paid consultants, leaving people’s finances in a mess,’ he said.

EDS today decided to terminate its shareholder rights plan next year.

It said the move would offer ‘greater flexibility’ for any potential takeover proposals, according to The Times.

Around 40,000 computers within the Department for Work and Pensions were unable to access their network last month when an IT technician incorrectly installed a software upgrade.

EDS said the service disruption at the DWP, which lasted four days at the end of November, was caused by the installation of the software upgrade on machines where it was ‘not scheduled for deployment’.

Microsoft and EDS run the DWP’s network as part of a £2bn IT contract.

Related Articles

5 tips for SMEs to protect cash flow

Accounting Software 5 tips for SMEs to protect cash flow

3m Alia Shoaib, Reporter
Tyrie on Finance Bill 2017: ‘Making Tax Policy Better’

Consulting Tyrie on Finance Bill 2017: ‘Making Tax Policy Better’

9m Stephanie Wix, Writer
Managing partner Q&A - the year ahead: Richard Toone, CVR Global

Accounting Firms Managing partner Q&A - the year ahead: Richard Toone, CVR Global

10m Kevin Reed, Writer
Friday Afternoon Live: HMRC complaints rise; Deloitte scoops big audits; and corporate reporting woes

Audit Friday Afternoon Live: HMRC complaints rise; Deloitte scoops big audits; and corporate reporting woes

11m Kevin Reed, Writer
New head of equity capital markets for KPMG

Accounting Firms New head of equity capital markets for KPMG

11m Stephanie Wix, Writer
Deloitte 'self-imposes exile' on government contracts to defuse PM row

Accounting Firms Deloitte 'self-imposes exile' on government contracts to defuse PM row

10m Kevin Reed, Writer
Managing partner Q&A - the year ahead: Julie Adams, Menzies

Accounting Firms Managing partner Q&A - the year ahead: Julie Adams, Menzies

10m Kevin Reed, Writer
Friday Afternoon Live: Deloitte's tech thing; PAC wants HMRC 'contingencies'; and Sports Direct

Business Regulation Friday Afternoon Live: Deloitte's tech thing; PAC wants HMRC 'contingencies'; and Sports Direct

10m Kevin Reed, Writer