However, BPM has the potential to provide businesses with the tools to address many of the systems and legacy-based issues that currently inhibit their ability to develop and move forward with existing systems.
According to the report, BPM should be seen as a technology-based, business-focused, operations methodology, where the users control and manage their own IT operations.
However, the vendors’ inability to clarify its role has hampered its progress in the market.
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