In his opening remarks at this week’s general practitioners shindig, John Malthouse asked delegates to be very gentle with the institute president Michael Groom.
Malthouse, who chairs the institute’s practitioners panel, emphasised how important Groom was to the smaller firms and what a hard-working chap he was. And indeed they were gentle on the man. In fact, none of the delegates asked why nearly half the firms present told a survey they felt the institute was irrelevant to them. Maybe they thought it was an irrelevant question.