PracticePeople In PracticeGovernment’s online goals judged off-key

Government's online goals judged off-key

The government's targets for putting public services such as tax collection online has been dismissed as unrealistic and misguided by an influential group of MPs.

The Public Administration Committee, which includes MPs from all parties, says the government should stop focusing on how to get public services online.

Instead, its biggest challenge is persuading the public to use the internet to access these services.

The comments followed a report from the Department of Trade and Industry, which complained of ‘a slight whiff of unreality in the electronic government agenda’.

The report also claimed that the government was putting too many services online to meet targets, without regard to take-up by consumers.

Persuading consumers to use the internet to access public services will require concentrated attention at a local and national level. ‘Actively developing the electronic usage of government websites and internet facilities will require involvement by all departments and agencies,’ said the report.

A single UK government portal should be established to give consumers a simple way of accessing multiple services, the committee said. It added that such a centralised approach could make massive savings.

It also recommended offering a one-stop-shop service to consumers such as pensioners, in their own homes.

However, there must be action to make data sharing by government agencies more acceptable to the public, the committee warned.

First published in Computing

Links

UK only eighth in e-government stakes

Related Articles

Is inefficiency stealing your time and money?

Accounting Firms Is inefficiency stealing your time and money?

3m Emma Smith, Managing Editor
CIMA elects new president

Institutes CIMA elects new president

3m Emma Smith, Managing Editor
Transparent currency trade: How to achieve costs visibility

Governance Transparent currency trade: How to achieve costs visibility

4m Emma Smith, Managing Editor
Magma Group announces merger, partner promotions

Accounting Firms Magma Group announces merger, partner promotions

7m Emma Smith, Managing Editor
MHA MacIntyre Hudson advises on management buy-out

Accounting Firms MHA MacIntyre Hudson advises on management buy-out

7m Emma Smith, Managing Editor
Introduction to KPMG UK’s new leadership team

Accounting Firms Introduction to KPMG UK’s new leadership team

4m Emma Smith, Managing Editor
EY appoints head of UK Infrastructure Asset Intelligence practice

Accounting Firms EY appoints head of UK Infrastructure Asset Intelligence practice

5m Emma Smith, Managing Editor
FRP Advisory expands operation with new office, partner appointments

Accounting Firms FRP Advisory expands operation with new office, partner appointments

7m Emma Smith, Managing Editor