Denise Blum has joined TBOi as a consultant. She will be responsible for promoting the good management of call centres in a variety of businesses.
TBOi is currently involved in advising companies in the UK, Australia and South Africa on the optimum way of running tele-sales and tele-service systems. Blum has over 20 years’ experience in the financial services market. She has been a board member at Clerical Medical, where she established a new direct sales distribution channel.