News: Outsourcing raises its profile
Outsourcing has evolved from a cost-cutting tool to an area of strategic importance, driven by top executives. Outsourcing: Current and Future Practice, a report from Xansa and Cranfield School of Management, surveyed 600 senior managers in European organisations. It shows that nearly 60% of outsourcing initiatives now emanate from senior management. This contrasts with a 1999 Moran study in which 70% of respondents reported poor outsourcing experiences, suggesting that the area has greatly improved its quality of service in the last two years.