The new study found that 53% of respondents outsource IT, with cleaning, catering and printing, at 63%. The most successful outsourced activity was purchasing with 74% of respondents very positive with the outcome.
The report also cites organisations outsourcing on an international scale. IT Enabled Services (ITES) is the outsourcing of business activities to a different country, heavily enabled by IT. India has become popular for ITES due to its highly skilled workforce and well-developed technology infrastructure.
Cranfield’s Professor Andrew Kakabadse said: “The survey indicates that outsourcing has become as important a differentiator for businesses as branding.” For details contact www.xansa.com.
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