Government slammed over poor use of internet

A report by the National Audit Office entitled ‘government on the web,’ suggested Britain was ahead of other European governments until the mid 90’s when its efforts began to ‘flag.’

The report – the first to be fully contracted out by the NAO – also said the majority of Britain’s government web sites are ‘disconnected and relatively hard to navigate.’

Websites that came under attack in the report include the Benefits Agency, the Patent Office and the Department of Social Security.

Professor Patrick Dunleavy from the University College London, headed the report. He said: ‘The Cabinet Office and Treasury must add impetus to the timely adoption of new Web and internet technologies by departments and agencies and ensure sites meet users’ needs.’

The report follows Government plans for 25% of public services to be delivered electronically by 2002 as part of its ‘Modernising Government’ agenda.

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