Outsourcing still on CFOs’ agenda

Link: Businesses fail to make best of outsourcing

According to a survey of CFOs that attended a Capgemini BPO and shared services centres forum, 52% plan to outsource key operations in the next five years. Some 86% also have a ‘positive perception’ of outsourcing because it can help drive efficiency and cut costs.

However, CFOs are demanding that the outsourcing services providers make ‘significant improvements’ to their operations – including higher quality control and compliance.

And there is a split opinion between those who think it best to outsource back-office processes rather than implement an internal shared service centre.

David Poole, vice president for BPO operations at Capgemini, said: ‘Despite good intentions to consolidate disparate back-office functions that were historically spread across several countries, many CFOs are still to understand the benefits of outsourcing, as opposed to setting up internal shared service centres.’

Related reading

Theresa May 1