According to a survey of CFOs that attended a Capgemini BPO and shared services centres forum, 52% plan to outsource key operations in the next five years. Some 86% also have a ‘positive perception’ of outsourcing because it can help drive efficiency and cut costs.
However, CFOs are demanding that the outsourcing services providers make ‘significant improvements’ to their operations – including higher quality control and compliance.
And there is a split opinion between those who think it best to outsource back-office processes rather than implement an internal shared service centre.
David Poole, vice president for BPO operations at Capgemini, said: ‘Despite good intentions to consolidate disparate back-office functions that were historically spread across several countries, many CFOs are still to understand the benefits of outsourcing, as opposed to setting up internal shared service centres.’
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