Ian Lawrence, national officer with the Public and Commercial Services union, Inland Revenue, described the plans for the call centre in Newcastle (due to open in April) and the additional staff who will operate it as a ‘very positive step’ and said the union was ‘very hopeful’.
But he urged the Revenue to ensure that new staff being hired were ‘fully trained’ and had access to the ‘necessary facilities’ to meet public demand.
Last September, the PCS threatened to strike over the tax credits fiasco, but Lawrence said it was too early to say whether the threat of such action had been reduced by this latest step.
But he reassured: ‘We will not seek industrial action just for the sake of it.’
HMRC has won its tenth successive case against tax avoidance schemes promoted by NT Advisors. The Court of Appeal has ruled that NT ... read more
HMRC is continuing to ramp up the number of raids on premises it carries out as part of criminal investigations, searching 761 properties in the last year
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Since the release of HMRC’s plans for digital tax reforms, many have agreed with the call for a delay