TaxAdministrationRevenue incompetence stuns taxpayer.

Revenue incompetence stuns taxpayer.

As if things couldn't get worse for the Inland Revenue, the department found itself facing further embarrassment this week after sending a postal request to a tax credit applicant asking for his name and address.

Link Revenue and Customs closer to merging

In a bizarre series of events, the taxpayer received a correctly addressed letter and was astounded to read the accompanying request. ‘Thank you for your tax credit claim. We need more information to help us to process it for you. We have marked the details we need with an’X’ on the claim form page(s) attached to this letter.’

On studying the attached form, he was astonished to see his title, surname, first names, address, and date of birth sections were required.

The tax credit deadline was midnight on Monday, and applicants missing it will no longer be able to claim a full year’s credits.

A Revenue spokeswoman said if it had any concerns, it had to ‘make doubly sure we have everything correct’.

Andrew Todd, whose client received the letter, was stunned. ‘So the Revenue can’t cope with the volume of tax credit applications,’ he said.

‘It might help if it stopped writing to applicants asking them to telephone or write with details of their names and addresses. It really is giving monkeys a bad name.’

Related Articles

HMRC appeal rejected in Tottenham Hotspur case

Administration HMRC appeal rejected in Tottenham Hotspur case

2w Emma Smith, Managing Editor
HMRC issues updated Trusts Registration Service guidance

Administration HMRC issues updated Trusts Registration Service guidance

2w Emma Smith, Managing Editor
New trading allowance: simplicity, but not as we know it

Administration New trading allowance: simplicity, but not as we know it

2m Emma Rawson, ATT Technical Officer
‘Improve rather than lose’ disincorporation relief, tax body urges

Administration ‘Improve rather than lose’ disincorporation relief, tax body urges

2m Austin Clark, Reporter
Are you ready for the Trusts Registration Service?

Administration Are you ready for the Trusts Registration Service?

3m Helen Thornley, ATT Technical Officer
Advisers bullish despite Brexit concerns

Accounting Standards Advisers bullish despite Brexit concerns

1y Fraser Simpson, Reporter
Brexit: Five questions accountants should be asking

Accounting Firms Brexit: Five questions accountants should be asking

1y Fraser Simpson, Reporter
UK votes to leave EU – accountancy profession reacts

Accounting Firms UK votes to leave EU – accountancy profession reacts

1y Fraser Simpson, Reporter