Are you always satisfied with your software?

Are you always satisfied with your software?

Ever wondered what users really think of their accounts system? Every so often a new report comes out and blows a few vendors out of the water. Ovum’s Corporate Accounting Packages report a year ago made scathing criticisms of the market, and a new publication from Cambridge Market Intelligence threatens to do the same. But what of all the market research surveys that harassed executives so hate to fill in?

Tate Bramald Consultancy has published a series of reports based on the ten qualititative surveys carried out over the last four years. Based on questionnaire and phone-call research of financial managers and accountants across every conceivable industry sector, the reports show what thousands of users think of their systems.

The reports cover 18 leading suppliers’ products, at every level and compare product scores to the sector average to give users an idea of how highly others rate their system.

Four entry-level software packages feature: Sage Sterling, Pegasus Senior, Multisoft Prestige and Megatech’s Tas Books. Mid-range systems are Tetra Chameleon, Computer Associates’ AccPac, Systems Union’s SunAccounts, Pegasus Opera, Sage Sovereign and TIS Global. Corporate systems from Dun & Bradstreet, JBA, JD Edwards, SAP, Oracle, Computer Associates, SSA and Coda.

Research by Accountancy Age this year found that most products fell within a statistically acceptable band of approval – just two suppliers recorded near 100% satisfaction and one fell below a 40% rating. Software developers like to tell users they are moving with the times and are delivering what the market wants. Tate Bramald’s figures shed some light on how much of the sales talk customers really believe.

Price #55 – further details from Tate Bramald on 0181-332 6160.

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