CIOT warns caution over HMRC’s e-filing system

The professional bodies in the Working Together E-Group, which regularly
meets with HM Revenue & Customs (HMRC) to discuss issues regarding online
filing, polled its members over the future of the online filing system and found
overwhelmingly that free online filing software should continue.

‘Eighty-two percent of members responding thought that HMRC should continue
to supply free software to unrepresented taxpayers. This is on the basis that if
HMRC want to encourage individuals to file online rather than by paper. HMRC
should continue to supply a free basic e-filing service,’ Paul Aplin, member of
the E-Group and chairman of the Institute of Chartered Accountants in England
and Wales (ICAEW)’s tax faculty, said.

The survey also sought opinion on the current state of HMRC’s e-filing system
and an overwhelming 85% of respondents said the system was worse or no better
than last year.

The Chartered Institute of Taxation (CIOT) said the survey results indicated
HMRC needed to think very carefully before any strategic changes and also needed
to carry out extensive testing before requiring changes to their own and
commercial e-filing system software.

Related reading