Taxman should improve bereavement behaviour

The Low Incomes Tax Reform Group has called on the taxman to improve its
treatment of the bereaved.

A paper from the charity recommends HM Revenue & Revenue takes part in a
Tell US once pilot which allows the bereaved to report a death to s single
government agency which would then notify all the other relevant bodies.

In addition the group wants HMRC to begin house calls and take steps to
eradicate the overpayment of tax among the elderly.

John Andrews, Chairman of LITRG, said: “LITRG tries to join up the activity
of HMRC with other departments, such as the DWP and we are continually
frustrated at the silo mentality of ostensibly customer-facing organisations.

“People need the maximum support from all government departments at the time
of bereavement.”

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