Complaints against Revenue fall 25%
Complaints to the Ombudsman about Inland Revenue maladministration have fallen by a quarter, according to new parliamentary commissioner Ann Abraham's annual report.
Complaints to the Ombudsman about Inland Revenue maladministration have fallen by a quarter, according to new parliamentary commissioner Ann Abraham's annual report.
Link: Revenue finds itself ‘dead’ wrong
The availability of an internal adjudicator helped reduce the number from 206 complaints the previous year to 145.
But the reduction still left cases like that of an accountant who protested his clients were being charged penalties for late income tax payments despite clearing tax liabilities before the deadline, and complained about the time the Revenue were taking to put the fault right.
The Revenue said they knew about the computer error before self-assessment came in – but too late to do anything about it at the time – apologised and offered to reimburse costs.
A company denied by bad Revenue advice an opportunity to invest a total of over £180,000 in pension schemes was reimbursed costs of £36,000.
And Customs and Excise paid over £23,000 in settlement to a trader they forced into bankruptcy over an ‘almost wholly spurious’ VAT assessment of £6,700, when the true amount outstanding was just £160.
Customs was ordered to review civil recovery procedures.
In the past decade, the professional services industry has transformed significantly. Digital disruptions, increased competition, and changing market ...
View resourceIn recent months, professional services firms are facing more pressure than ever to deliver value to clients. Often, clients look at the firms own inf...
View resourceIn a world of instant results and automated workloads, the potential for AP to drive insights and transform results is enormous. But, if you’re still ...
View resourceThe first phase of Making Tax Digital (MTD) saw the requirement for the digital submission of the VAT Return using compliant software. That’s now behi...
View resourceThe upcoming tax changes in 2024 will significantly impact businesses and individuals in the UK. Accountants play a crucial role in helping clients na...
View articleUHY Hacker Young and audit engagement partner Martin Jones face fines of more than £300,00 following Laura Ashley audit breaches. Read More...
View articleIt is hard to argue that the Taxes Management Act 1970 (TMA), wouldn’t benefit from some substantial updating. It came into force back in the mists of...
View articleMorton became Tax Director of the Office of Tax Simplification, an independent office of HM Treasury, in 2017 Read More...
View articleThe Low Income Tax Reform Group believes the government should have included tax initiatives in its plans for disabled people and employment Read More...
View articleThe Upper Tribunal has rejected an appeal from HMRC in a case relating to the taxation of termination payments made to football player employees of To...
View articleThe revised guidance sets out the circumstances under which trustees need to disclose the identities of beneficiaries to HMRC Read More...
View articleAlthough the concept of a £1,000 tax-free allowance sounds very simple, there are a number of complexities of which taxpayers and advisers need to be ...
View article