The senior management structure at HM Revenue & Customs has been shaken
up by acting chairman Dave Hartnett in an effort to establish clear core
responsibilities for board members.
Hartnett himself has taken personal responsibility for the controversial
areas of security, business continuity and governance. Melanie Dawes will lead
business tax, Bernadette Kenny will head personal tax, Mike Hanson will be
responsible for benefits and credits and Mike Eland will take control of
enforcement and compliance.
Hartnett has also seconded Robin Roberts from Egon Zehdner as an interim
chief people officer. Roberts will hold the role for six months and help appoint
a permanent candidate.
Chief operating officer Steve Lamey, meanwhile, will take on accountability
the department’s change programme, overall performance and business strategy.
The moves, a reaction to the Poynter Review on HMRC’s loss of child benefit
data and the Cabinet Office’s Capability Review, could also be seen as Hartnett
stamping his authority on HMRC.
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