PracticeConsultingExcite@Home in surprise customer freeze

Excite@Home in surprise customer freeze

Struggling broadband service provider Excite@Home has stopped accepting new customers for its cable-modem service, effectively preventing telecom giants AT&T from expanding its cable TV client base.

AT&T and its cable partners, which rely on Excite@Home for their broadband service, were given the news yesterday, without the expected 30 day notice period.

A spokeswoman for Excite@Home said the step was taken to conserve cash.

She said: ‘Adding new subscribers entails incremental capital-cost outlays, which directly affects the company’s cash flow during the U.S. bankruptcy process.’

Excite@Home filed for Chapter 11 bankruptcy protection at the start of October following a month of reported financial problems and the sacking of its auditor Ernst & Young, replaced by PricewaterhouseCoopers. Excite@Home’s debts are reported to be around $1bn (Pounds 689bn).

AT&T is currently awaiting bankruptcy court approval for its $307m (Pounds 211m)purchase of Excite@Home broadband internet access business related services. The telecom already owns a 23% stake in the ISP.

But the decision to freeze new customer sign-ups has thrown AT&T into temporary disarray, and it is not expected to be able to add new cable customers or upgrade existing ones until 3 November.

According to one source close to the company, the decision was tactical in nature and aimed at forcing AT&T to up the bidding price for Excite@Home’s broadband network.

Links

Excite@Home files for bankruptcy cover

Bankruptcy threat grows at Excite@Home

Excite@Home CFO resigns

Excite@home drops auditor E&Y

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