Since its “penny a product” inception, the store has been a byword for quality on the high street. Few backsides were not swathed in “St.Michael” smalls and the latest clothing ranges were eagerly awaited.
The near collapse of this institution is brilliantly chronicled in Judi Bevan’s award-winning investigation, which charts incompetence, arrogance and plain cluelessness.
Over the years the organisation shifted strategy with alarming regularity and a host of management consultants did their best to complicate matters further. This book is a warning both to companies who believe that consultants are the elixir to all problems, and consultants who believe they have all the answers.
Now it seems that M&S may have a happy ending, aided by George Davies, founder of Next, who has stepped in with the Per Una range. The book covers this resurgence as best it can. But, despite the recently announced bonus for shareholders, M&S is not out of the woods yet.
Profile Books £16.99
ISBN: 1 86197 289 X
Does Darwin's theory apply to taxation? Colin ponders...
The EC has been instructed to draft a European Union (EU) directive authorising an EU financial transaction tax, which would apply to ten of the EU’s 28 member states
Accountancy watchdog the FRC has dropped its investigation into the former chief financial officer of Tesco, nearly two years after the supermarket was engulfed in an accounting scandal
Colin imagines how Apple's logo might change in the wake of the EC's ruling over its Irish tax arrangements