Knowledge management – Getting ahead of the game

From 2-3 April, The Royal Horticultural Halls & Conference Centre in London will house Knowledge Management. In its first year, this new exhibition and conference, from Learned Information – the organisers of Online Information – centres around the growing importance of knowledge management as both a strategic and practical business tool. Managing information and implementing an integrated corporate information strategy within the organisation can lead to enormous competitive advantages and cost benefits, delivering future corporate success.

Knowledge management requires data to be put in context in order to generate information which, when combined with experience, creates knowledge.

To achieve this, it involves combining the right technologies with an organisation’s human resources, in terms of their experience, expertise, acquired and accumulated knowledge.

The benefits of a knowledge management strategy can be reaped by people across a wide range of disciplines: information professionals, managing their company’s information sources; IT managers implementing technologies for information capture and dissemination; HR professionals managing the cultural shift to knowledge sharing; and MDs challenging their organisations to exploit their knowledge base to deliver better products and services.

All this requires an organisation to appraise its current practices and to review its core competencies and processes. For consultants, the opportunity and key challenge is clear. To help clients achieve future growth and profitability by exploiting their knowledge base, adopting a growth-based strategy as opposed to change practices based upon cost-based drivers.

It is estimated that companies plan to increase their spend on knowledge management activities by a massive 70 per cent in the next three years, directing, on average, 6.2 per cent of their revenues to this end. It is not only large companies that should look to invest in knowledge management, smaller companies can also apply the principles.

The Knowledge Management conference aims to be a small, highly focused event allowing conference delegates the opportunity to take part in interactive workshops, putting themselves in the knowledge management driving seat in their organisations. They can also pre-book to see product presentations of the latest knowledge and information management systems and solutions available from companies taking part in the exhibition.

The conference

The conference will welcome delegates from the different backgrounds of technology, information, business processes and strategic direction.

Interactivity will play a major part in the conference with workshops taking place throughout the programme.

Internationally recognised speakers will be covering the key issues of implementing a knowledge management programme, generating revenue through innovations and creativity, viewing hardware and technical solutions while understanding strategic goals and building a knowledge sharing culture.

Chaired by Allan Foster, director of information sciences at Keele University, the conference has a committee of industry leaders from organisations such as The Dialog Corporation, Dow Jones International, FT Profile, Fulcrum, HyperKnowledge and Reuters.

The conference opens on Thursday, 2 April with a session entitled “What is knowledge management?”. Speakers from different backgrounds and professions will give their definitions followed by the keynote address from one of the originators of knowledge management, Ron Young of Knowledge Associates UK: “Knowledge management as a tool to improve corporate performance”.

The workshop sessions take place during the afternoon on both days of the conference and these are designed to make this conference truly interactive, giving delegates the opportunity to discuss topics – such as knowledge management for competitive advantage and innovation and developing a knowledge management culture – with the speakers themselves.

Other highlights of the conference include addresses on leadership and cultural principles for effective sharing of knowledge; auditing knowledge in the organisation; commercialising knowledge, increasing your profits by selling knowledge; and the legal implications of knowledge management.

Yorkshire Water and Ernst & Young will be presenting case studies on systems they have put in place.

The closing discussion on Friday afternoon looks at life after knowledge management – Keith Pease, senior knowledge management consultant at BP UK, will be examining the key factors involved in a knowledge management strategy and how to keep the momentum going after it has been developed.

A series of pre-conference workshops have been arranged for 1 April.

These sessions focus on the practicalities of creating a knowledge management environment within organisations, including two full-day seminars on “Using technology to enable knowledge management” led by Dave Snowdon, head of the IBM Global Service’s Knowledge Enablement Centre, and “Knowledge management de-mystified – its audit and measure”.

In the “Knowledge productivity game” delegates working in teams will solve simple problems, exchange knowledge with other teams and buy and sell knowledge on the market, emphasising the commercial aspects and impact of knowledge on the marketplace.

Free Thursday lunchtime seminar

Information systems vendors can now supply all, or part of the structures needed to support knowledge systems. Each vendor has developed a different approach to knowledge management, offering different added value and functionality.

This seminar gives you the opportunity to compare the leading knowledge management solutions in one room.

The exhibition

The exhibition will be highly focused, featuring key organisations from the field of knowledge management, specialising in information management systems, databases, intranet solutions, groupware and communications software.

The exhibition will bring together information managers, IT managers, HR managers and management consultants together with vendors and suppliers, in a new format for doing business at exhibitions.

Visitors can pre-book appointments with exhibitors to attend product presentations at specific times, direct through the organisers, Learned Information or on the Internet (

For more details contact Catherine Graham at Learned Information on 01865 388000

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