Managing the Service Business, a specialist in customer service and communication strategies, has appointed Matthew Crome to its training division.

Alessandro Riccomini moves to the position of assistant manager in Deloitte & Touche’s employer consulting and opportunities group. Riccomini joins from the Inland Revenue where he has been working for the last nine years in the area of audit.

Dr Chloe Brown has joined Cambridge Pharma Consultancy’s European office.

She will advise clients on strategies to embed products in clinical practice.

Dr William Willis will be involved in presenting strategies for successful negotiation at the payer and reimbursement levels.

Druid has promoted Darrin Johnson to group manager for the company’s new Baan consulting team. He will focus on the manufacturing and engineering sectors. Johnson has been with the company since 1992. He has previously worked for Schering Agrochemicals and Thorn EMI Electronics.

Arthur Andersen has appointed David Nendick to head the northern region sales force effectiveness team. He moves from Andersen’s revenue enhancement consulting team where he has been since 1995. He joined the firm from Kodak where he was involved in sales and marketing. The company has also appointed Carol Arrowsmith as a partner in its human capital services team. Arrowsmith previously worked at New Bridge Street Consultants, joining as a director in 1986 and becoming managing director in 1990.

She has specialist knowledge in executive remuneration and boardroom matters.

Grant Ritchie has been appointed a director of Frontline Management Consultants. Ritchie will develop Frontline’s business consultancy further, focusing on assisting companies to achieve a world class manufacturing standard.

Robert Bridgewater has joined Morison Consulting as a consultant. He will concentrate on professional and owner managed business. Bridgewater has experience in offering consulting advice to engineering and manufacturing companies. Leading a team of advisors he has assisted with restructuring finances, change management and developing IT systems.

Robert Thong has joined Renaissance Worldwide as international practice leader for pharmaceuticals and biosciences. Thong joins from Gemini Consulting where he was co-head of the life sciences group.

Eutech, which provides project and engineering consultancy solutions, has recruited Mike Hepworth as a new lead consultant in the manufacturing business improvement team. Hepworth joins from Patak Foods where he was head of manufacturing and logistics. The company has also appointed a new managing director: Brian Harris joins from ICI in Canada where he was vice president of operations for the company’s explosives operation.

Rod Dowler is to head Technology Consulting’s new City outsourcing advisory service. Dowler, who is a director of the company, was previously a partner at KPMG and has worked for the Sema Group.

Warrington-based consultancy SMCS has recruited two new consultants.

Angela Melia joins as a business development manager. Melia has experience in manufacturing and is an active management consultant who provides training in the industrial sector. Liz Walker also joins the company, becoming a senior consultant. She has experience in project and line management and joins from Vermilion where she was head of IT.

Supply chain and inventory management firm E3 has made two new appointments.

Peg Mahoney joins as a technological implementation consultant. She will have responsibility for helping customers with installation and support of E3 applications. Marc Darling also joins as an inventory management consultant. He takes responsibility for specification, implementation and user training. He joins from Scholl.

Consultancy firm Global First has appointed Gavin O’Brien as a director to head the company’s product and channel management division. This follows O’Brien’s purchase of a stake in the company. He moves from Management Decisions where he was managing director.

Recruitment consultancy Robert Walters has set up a dedicated management consultancy team. The new division will be headed by David Magowan.

Stephen Oxley joins Watson Wyatt, the employee benefits consulting firm, as a senior investment consultant. He moves from Intersec Research Group where he was managing director. His new position will see him dealing with new and existing clients in the investment consulting practice.

Alan Butterworth has been promoted to divisional director within the CMG Group’s advanced technology department.

The group has also appointed a non-executive member to its group board.

George Loudon is currently a director of Arjo Wiggins Appleton and Geveke NV. He holds a number of other non-executive positions. Loudon has over 20 years of boardroom experience in the finance sector including a spell at Midland Bank as director. The group has also appointed Ken McCarthy as a sales consultant within the insurance division. He will be responsible for account management and new business development. McCarthy previously worked for IBM.

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