Any accounting or tax professional would support the view that firms need to
provide true business advice.
Outsourcing helps this approach, but it is in no way a service that replaces
the firm and the need for local delivery. Some work will and should always be
retained in house due to its nature and also to provide the grounding for
trainees to understand the basics.
Globalisation has clearly introduced opportunities to deliver accountancy
services around the globe.
Technology is the key driver as is the growing pool of talent from emerging
economies as education, professionalism and knowledge levels rise to UK
With highly skilled staff accessible across the globe from any desktop,
organisations of any size can leverage the benefits of outsourcing. Aside from
the obvious cost savings, additional reasons to outsource include
standardisation of procedures to ensure a consistently high quality service.
Consider a situation when ten jobs arrive simultaneously and only three can be
processed at the time. Access to an outsourcing service could enable all ten to
be delivered on a timely basis. Professionals or businesses can then focus on
running their business while keeping costs under control.
Cost and Profitability
Although cost is a key driver for outsourcing, strategic direction is a more
Decision-makers need to bear in mind, before sanctioning outsourcing, its
consistency, reliability, quality and timeliness of service, capability to deal
with local compliance issues, tracking work status and, of course, ensuring data
Security must be maintained to mitigate the risk of prosecution and, more
importantly, loss of reputation.
Efficient and expert
With a reduced intake of people at trainee grades, outsourcing offers a way
of ensuring smooth delivery of compliance services, on time, with reduced time
spent by more senior managers on training staff to perform basic compliance
activities. This is akin to the efficiency model.
The skilled local staff should then be free to deliver value-added services
thus delivering higher profitability and better service – the expertise model.
Take a firm that processes tax returns. A typical tax return may generate
£65-£100 per hour in terms of billable time. Depending on your firm’s location
and charge out rate, it could be even higher. If this work is performed by
skilled local staff, what is the opportunity cost if there is profitable
advisory work they could be doing instead?
If this advisory work is not processed due to the need to deliver tax
returns, it is arguable that the opportunity cost is the differential in charge
out rates. For the purpose of comparison, let us assume that such work pays £150
per hour. Therefore, there is a conservative opportunity cost of £50 per hour.
If a firm outsources say, 600 returns, which take on average two hours each,
it is arguable that the firm can increase revenue by £180,000 by using the same
skilled local staff more productively while the ‘commodity’ tax return is still
delivered using quality outsourcing.
The true value of outsourcing
Even for a firm processing only 600 tax returns the value of outsourcing is
potentially an additional profit in the region of £150,000. Such an approach can
also enable staff to be paid more while adding considerably to the partners’
profits, thus retaining skilled staff locally and delivering a better service to
It should be stressed that the success of outsourcing depends to a great
extent on the mindset of firms and clients and the degree to which they embrace
technology. In our experience, many accountants find outsourcing to be a highly
efficient and effective way of delivering basic compliance work. Typically firms
may outsource up to 50% of their compliance portfolio, representing up to 10% of
total income. While this may grow, it certainly won’t result in an empty office.
Choosing a professional outsourcing partner is key to successful outsourcing.
Those accountants who have tried it once but did not get the desired service
level from their outsourcer may be tempted to give up.
Perhaps instead they should consider a different approach. Outsourcing should
allow firms to prioritise time and resources to providing the higher value
services and the development of higher skills.
Responsive to client needs
In the constantly evolving economic climate and increasingly competitive
market for firms and clients alike, advisers need to be well positioned to be
highly nimble and responsive to clients’ needs.
The need is exacerbated by the increasing prevalence of competing advisers
with MBAs. Firms can only maintain success through continued credibility. It is
key to the long-term success of professional firms to widen the sphere of
services that require more well-rounded business advice and develop quality
relationships with clients. Having highly skilled staff is essential to support
Well-considered strategic outsourcing can support the development of highly
skilled staff by freeing up the time from the daily compliance work and
re-allocating this to deliver services that clients value more highly and thus
deliver higher revenue and profit to the firm.
To deliver the key benefits of outsourcing, the outsourcer must deliver a
quality product compliant with local standards. It is important that the process
is overseen by knowledgeable staff. It must also deliver data security.
Only a truly professional approach can deliver the benefits of outsourcing.
Vipul Sheth is managing director of AdvanceTrack
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