PracticeAccounting FirmsAudit team of the year: KPMG

Audit team of the year: KPMG

KPMG showed outstanding customer focus and strong testimonials

Audit has long been the cornerstone of accountancy firms. But it’s certainly
not immune to upheaval or competition, as amid a tightening market firms have
made real efforts to muscle in on the Big Four’s dominance of the FTSE 100
market and clients look to reap real business benefits.

KPMG’s Audit Commission Team ­ an army of 200 specialist staff nationwide
working with the Audit Commission to drive efficiency and effectiveness in the
audit of public services ­ was an outright winner in this category, amid stiff
competition from rival firms. What really swung it for KPMG was its outstanding
focus on customer service backed up by a raft of glowing testimonials from the
client.

KPMG isn’t the only firm to conduct audits on behalf of the Commission but in
a shrinking market it has increased its share by 6% and boasted a 70%
satisfaction score, the highest of all audit firms working for the independent
body.

Not only did KPMG provide an exemplary service to the Audit Commission, but
its focus on delivering value for money and going out of its way to provide the
highest quality reporting and service have led the relationship with the
Commission to develop into a true partnership.

Steve Bundred, chief executive of the Audit Commission, was glowing in his
praise: “The fact that KPMG feels it useful to publish the annual report is a
welcome reflection of [its] long-term commitment to our work and the report
itself is also a demonstration of the positive commitment [it] has made to the
audit bodies for which we have responsibility.”

TICKING ALL THE BOXES

Providing assurance to protect the public purse is a hot topic,as the MPs
expenses row aptly illustrates. KPMG not only did a great job,it did so with a
string of No 1 ratings.As one judge put it:“KPMG ticked every box and did it
perfectly. All firms would love to have that story to tell.”

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