Poynter delivers ‘world class’ report

There’ll be much more to say about Kieran Poynter’s report into the data failures at HM Revenue & Customs, but my initial thoughts were weighed down by one heart-sinking choice of phrase:

I am pleased to report that all the HMRC officials I have met, from Dave Hartnett the acting Chairman down, have been cooperative. He has expressed his determination to learn from these events and create the world class data security environment you would expect in HMRC.

Is there a worse phrase in the world than ‘world class’. It is world class nonsense.

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