Problems with Iris’ PAYE software, which has seen the company inundated with
calls from accountants struggling to work on clients’ P11Ds, are a one-off, says
managing director Martin Leuw.
Software issues over the last few days have left practitioners struggling to
use the company’s new version of PAYE-Master, but Leuw has claimed that many
users did not implement an upgrade of the software, and the company has stepped
up its support team and website to help users through any problems.
‘It’s been a busy payroll season. There are more users doing PAYE internet
filing – more than expected – and our software moved to a new technology
platform. Many didn’t upgrade to the new product,’ said Leuw.
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