The next round of cost-cutting targets for the taxman to face has been
HM Revenue & Customs, which is battling to make annual savings of £500m
by 2007/08, mainly through cutting 12,500 jobs, will now have to achieve net
annual savings of £700m by 2010/11.
The targets are in line with earlier projections of 5% savings in real terms
across the chancellor’s departments, which include HMRC, the Treasury and
National Savings & Investment.
But there are other problems. The government’s watchdog, the Public Accounts
Committee, has questioned the veracity of claimed efficiencies by the
And the taxman has been battling against an increasing VAT gap, and bugs in
its IT systems. Morale in the department has recently hit an all-time low,
according to public sector unions.
HMRC bosses said the department was on target to meet its 2008 efficiency
targets, while also improving service levels. Yet in April the Public Accounts
Committee heard from tax advisers and unions about problems caused by staff cuts
Routine requests by advisers were taking longer to process, claimed
PricewaterhouseCooper’s John Whiting.
‘Staff feel undervalued,’ said Peter Lockhart, HMRC group secretary for the
Public and Commercial Services Union. ‘Our members feel there isn’t a great deal
of certainty or future.’
Upgrading HMRC’s PAYE systems has proved difficult and glitches led to an
extension of PAYE’s end-of-year filing deadline. But while HMRC repeatedly
stated it was on track to meet its savings, PAC said last week that figures
across government were questionable.
Of a total of £13.3bn efficiencies claimed by the government, the PAC
believes only £3.5bn of those savings are robust, and there was evidence that
the cost efficiencies had reduced service levels.
What’s going to happen
The new targets for HMRC and the rest of the government, revealed in the
pre-Budget report, have already seen the PCSU in aggressive mode.
It said the targets for HMRC and DWP would hit frontline service through mass
job cuts. The cuts have heightened the possibility of further strikes among
The PAC, following its scathing findings into the government’s efficiency
figures, has called on the Treasury to work more closely with departments to put
in place a more coherent framework to manage the programme going forward.
Using IT to drive efficiency at HMRC will now be the responsibility of Deepak
Singh, who has taken over as CIO following Steve Lamey’s promotion to COO.
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