When IT supplier EDS lost out on its lucrative £3bn contract with HM Revenue
& Customs, Capgemini took on the onerous responsibility of getting the
department’s ailing systems on track.
Getting on track, it seems, has been achieved to a certain degree with tax
advisers experiencing fewer problems working electronically with HMRC in recent
But a new report by the National Audit Office shows that sweeteners paid to
businesses to ensure a smooth transition from one to the other could have gone
too far. With Capgemini paid £37.6m and EDS £5.7m, the NAO report says: ‘there
remains a question whether the department needed to pay this much’. It appears
that another price has been paid to ensure smoother service.
With a number of massive projects to undertake, including the preparation of
the construction industry scheme, tax credits scheme and modernising PAYE,
budgets for the first year of the ten-year deal were busted; £539m to June 2005,
compared to an estimated figure of £384m.
The NAO warns that current spending would see the final cost of the contract
in excess of £6bn, rather than the projected £3bn to £4bn. Yet projected
declining staff numbers and increased use of electronic delivery sees HMRC
estimate this level of cost will not be sustained. There are lessons to be
learned, says the NAO and concerns for the future.
To avoid IT project delays the NAO has called for not many ongoing crucial
projects to be underway at any one time, which could put too much pressure on a
potential new IT supplier. The sheer scale of the contract, which now
encompasses both the Inland Revenue and Customs & Excise IT, could make a
barrier to effective competition for the tender.
And despite concerns over the incentives made to Capgemini and EDS, the NAO
concedes that to achieve effective competition this type of approach will have
to be considered.
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