Serco Remembers its corporate social responsibilities just in time

Serco Remembers its corporate social responsibilities just in time

Serco: we treat others as we would wish to be treated ourselves

I WAS TALKING in my Risky Business blog on the 21st October about Purchasing Power, and how large corporates will always find ways of”bullying” trade suppliers in order to protect their own financial standing.

Serco Group PLC finds itself on the BBC news for this very reason. A few days ago, its financial director wrote to suppliers asking them to retrospectively agree a 2.5% rebate on annual spend. The letter went on to say “your response will no doubt indicate your committment to our partnership, but will also be something i will seriously consider in our working relationship as Serco continues to grow”. …..Hmm, is that some kind of veiled threat I’m wondering ?

Fortunately for its suppliers,Serco must have re-read its own Corporate Social Responsibility brochurefor 2009 that talks of the company’s governing principles, one of which states, “We listen.  In doing so, we treat others as we would wish to be
treated ourselves.”

Serco has now apologised to all its suppliers saying that it had made a U-turn on the enforced rebate idea. I guess Serco wouldn’t have liked its customers threatening them with imposed rebates on past business either…….

Resources & Whitepapers

Why Professional Services Firms Should Ditch Folders and Embrace Metadata

Professional Services Why Professional Services Firms Should Ditch Folders and Embrace Metadata

7m

Why Professional Services Firms Should Ditch Folde...

In the past decade, the professional services industry has transformed significantly. Digital disruptions, increased competition, and changing market ...

View resource
2 Vital keys to Remaining Competitive for Professional Services Firms

2 Vital keys to Remaining Competitive for Professional Services Firms

11m

2 Vital keys to Remaining Competitive for Professi...

In recent months, professional services firms are facing more pressure than ever to deliver value to clients. Often, clients look at the firms own inf...

View resource
Turn Accounts Payable into a value-engine

Accounting Firms Turn Accounts Payable into a value-engine

6m

Turn Accounts Payable into a value-engine

In a world of instant results and automated workloads, the potential for AP to drive insights and transform results is enormous. But, if you’re still ...

View resource
Digital Links: A guide to MTD in 2021

Making Tax Digital Digital Links: A guide to MTD in 2021

7m

Digital Links: A guide to MTD in 2021

The first phase of Making Tax Digital (MTD) saw the requirement for the digital submission of the VAT Return using compliant software. That’s now behi...

View resource