European consumers have hit out at banks and credit card companies, claiming
that not enough is being done to safeguard personal information online.
A pan-European
YouGov
survey, commissioned by
VeriSign,
showed that European online users visit their bank website most often, followed
by retail shopping sites.
Advertisement
Some 80 per cent of surfers in Denmark, 77 per cent in Sweden, 72 per cent in
France, 65 per cent in the UK and 57 per cent in Germany log-on to websites
where they share personal information at least once a week.
More than half of the UK population do not believe that institutions such as
the government and banks are doing enough to safeguard personal information
online.
Nearly half of the German population also responded with similar sentiments,
followed by Sweden (31 per cent), France (27 per cent) and Denmark (20 per
cent).
The research also asked who should be responsible for protecting personal
information online.
Organisations will lose out on an increasingly sceptical customer base
Jon Kerr SSL manager, VeriSign
At least half of respondents in each of the countries felt that it was the
responsibility of banks, credit card companies and retail websites.
Jon Kerr, SSL manager at VeriSign, said: "We are seeing more and more theft
of consumers' personal information.
"The study shows that online customers are becoming more aware of the risks
involved in passing on their details over sites that may not be secure.
"It is the organisations that will fail to benefit as they will lose out on
an increasingly sceptical customer base who expect their online safety to be
taken care of."
Comments
Have your say on this article