IBM has dipped
into its research findings for 2007 and identified a new breed of consumer who
flexes power and control over businesses and institutions as never before.
The company's business think-tank, the
Institute
for Business Value, has drawn on global research of more than 16,900
consumers over the past 12 months.
IBM's research paints a picture of increasingly sceptical users empowered by
sophisticated technologies at their fingertips.
The 'Omni Consumer' of 2007 typically demands more knowledge of the impact
that their purchases have on individuals, society and the environment.
When it comes to shopping, consumer buying decisions are influenced as never
before by the internet and social networks.
More than half used the web to compare features and prices among retailers in
the run up to the Christmas 2006 shopping season.
Two-thirds of teenagers surveyed use mobile phones to text friends for buying
advice while shopping, while one in four use the increased sophistication of
mobile handsets to access the internet from a mobile device while in a store.
2007 also saw personal internet time rivalling TV time. Some 66 per cent of
global consumers viewed between one and four hours of TV per day, versus 60 per
cent who reported the same levels of personal internet use.
Nearly one in five consumers spend six hours or more per day on personal
internet use, compared to just nine per cent who report the same levels of TV
viewing.
Online destinations such as
YouTube,
MySpace
and
Facebook,
along with games and mobile entertainment, continue to challenge traditional TV
as primary media of choice.
The new Omni Consumer is also prepared to pay more for environmentally
friendly energy options, according to IBM. Two-thirds of respondents are willing
to pay more for power sources that emit lower greenhouse gas emissions.
"People simply want more choice about the type of products and services they
consume, whether it is energy, entertainment or their insurance policy," said
Peter J. Korsten, vice president and global leader at the IBM Institute of
Business Value.
"Looking ahead to 2008, businesses must restore consumer confidence and
demonstrate their commitment to transparency.
"A one-size-fits-all approach is history for those who want to emerge as
winners in the minds and wallets of the Omni Consumer."
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