Online shoppers are taking more time than ever to make up their minds when
making a purchase, according to a recent report.
The ubiquity of broadband connections at home and work means that consumers
can do more window shopping and price comparison, the report's authors conclude.
The average lapse between first visiting a shopping site and buying a product
is 34 hours 19 minutes, up 80 per cent on 2005 when the average delay was 19
hours 11 minutes.
Security firm
ScanAlert
analysed 2.6 million online sales across 470 shopping sites over a two-year
period to produce the report.
"It is a bit of a paradox for retailers. While faster internet access allows
customers to complete an order quickly, it also enables them to jump rapidly
from site to site," said report author Nigel Ravenhill.
"Combine that with the increasing popularity of shopping search engines, and
you have the ideal environment for increased digital window shopping."
The biggest increase was in online shoppers who take more than three days to
make a decision.
This means that online retailers should take a longer-term view about the
return on investment of their pay-per-click advertising, according to Ravenhill.
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