Only eight per cent of internet users in the UK, or 2.3 million people,
actively upload content and reviews to the internet, but these individuals enjoy
a disproportionate influence over the wider web community.
A report by research firms
Brand
Genetics and
Hall
and Partners, carried out for web development company
Agency.com,
suggests that this small group of uploaders is informing the behaviour of
millions when it comes to brands, products and services.
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Although uploaders are not overly trustful of advertising, they are positive
towards brands and are more likely to be brand advocates.
Some 83 per cent of uploaders actively recommend a product or service that
they like, but the challenge is to make them brand advocates.
The average uploader is also socially well connected. They belong to twice
the number of offline clubs, communities and societies as other internet users,
and to four times the number of online communities.
Uploaders communicate to more people more often, sending three times as many
text messages and having an average of 60 people in their IM buddy lists.
"It is important to look at the people driving social media and work out how
to engage them, rather than just jumping on the latest
MySpace
or YouTube
bandwagon," said James Clifton, European planning director at Agency.com.
"We believe that uploaders are a powerful force where the worlds of
word-of-mouth marketing and social media collide, and this research provides
interesting insights into the make-up of these uploaders."
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